Technical support / fault reports

Dear customers,
We hereby inform you that we detected a cyberattack on our IT infrastructure on February 4, 2025. However, the report from our external IT security officer confirms that no customer and/or employee data was leaked, encrypted or compromised. There was still no suspicious access to customer environments and systems. For security reasons, all systems have been taken offline and are currently being restored step by step.
Unfortunately, this incident has led to a considerable backlog of service requests, meaning that our team is currently unable to respond as quickly as usual. We therefore ask for your understanding and patience while we work intensively on restoring and optimizing our systems.

In emergencies, please contact our service hotline: 0049 3723-6944-65

Note: This service for technical support and error messages is only available for devices that you have purchased directly from KEMAS GmbH, Oberlungwitz. Otherwise, please contact your local distributor or sales partner!